In the unlikely event that your order does not reach you after despatch, please contact us and we will be happy to assist in sending a replacement while our investigations into the whereabouts of your parcel continue. On your return of goods, you must notify JS Performance of your returns so that we will be expecting your package and we will be able issue a returns authorisation by email, which will include a reference number. Returns that are sent without our prior knowledge will be refused and will only be accepted once you have contacted JS Performance within 5 working days of the delivery confirmation date.
JS Performance will only replace faulty or damaged goods with a new item of the same specification, size and colour. When opening the package received, the purchaser must inspect the goods prior to fitting. If the goods are deemed faulty, the purchaser must inform us, JS Performance by either telephone or email within 5 working days of delivery and describe the fault. The return of faulty goods cannot be accepted by us without the allocated returns authorisation email and reference number or prior authorisation.
If we have sent you a part which is different to what is listed on your invoice, we will be more than happy to make an exchange. We will also pay your first class postage costs for returning the item, as long as you are returning the items within 5 working days of delivery confirmation date, the returning goods are in the original packaging and saleable as new items, and the goods have not been fitted or used, clean and dry. If you have ordered the wrong item, then we will be happy to make an exchange as long as the above terms are also adhered to. JS Performance does not refund the cost of postage to items which were incorrectly ordered by you, the customer.
To return any goods, you as the purchaser must contact JS Performance by either telephone or email, for a returns authorisation email, which will include a reference number. Any goods received without prior authorisation will be quarantined and no action will be taken by JS Performance until the purchaser has made contact. On the returning of the goods to JS Performance you must accompany your goods with printed copy of the returns authorisation issued by JS Performance, which includes the reference number and a copy of the original sales invoice. We ask that you pay for the postage to return the goods, and then we will refund the costs to you unless otherwise stated.
We can only refund the cost of 1st class Royal Mail or Royal Mail Standard Parcels for larger items. These are both standard services at the post office and should arrive with us within a few days. The responsibility for the goods remains with the purchaser until they are received by JS Performance. You may send goods back to us using a priority or guaranteed service but we can only refund the approximate 1st class or standard parcel delivery postage cost unless otherwise stated. All returns should be made to the following address at the cost of the purchaser, JS Performance, Unit 4 Lyndon Business Park, Farrier Road, Lincoln, LN6 3RU.
For the cancellation of items made to order, any of the following items made to order cannot be cancelled in any case. These include Nomex, fluorosilicone hoses, bespoke hoses, special sizes and colours, or any special quantities made to order. These cannot be cancelled after 48 hours from the time you placed the order. For the cancellation of a back order, if JS Performance fails to deliver within 28 days of ordering any goods, which is marked as in stock online at the time of ordering, or is said to be in stock when ordering over the phone, the purchaser is entitled to receive a full refund of all the goods. For other cancellations, once an order for stock items has shipped, JS Performance will not accept cancellations, however if you wish to make a return, you may follow our returns policy above once you have received the item.