Our website contains links to our partners, as well as other external sites. You should note, that if you click through to any of these external sites, we do not have control over that site. We cannot be responsible for the protection of any information that you provide to these other websites as they are not governed by this privacy statement. You should always exercise caution and look at the privacy statement of whichever website it is that you are visiting.
Processing Your Information
We process information about you, known as personal data, to enable us to carry out our business as a premium manufacturer and supplier of silicone hoses and hose kits. We have a duty of care to look after the best interests of our customers and to do that we need to collect and process relevant information. We process some other information to help us make sure we are delivering a service that treats people legally and fairly, prevents human rights abuses, and is always improving.
Information is shared with partner organisations in order for us to process invoices and fulfil orders via our logistics network. We need to share names, address information and order details with those companies, for accounting purposes, and with delivery providers to they can deliver your order to you. We have contracts in place with these organisations that require them to treat any information as confidential before we share your personal information with them.
We may also provide your information to other third parties, such as but not limited to regulators and law enforcement bodies, where we are required to do so by law, where necessary for the purpose of preventing and detecting fraud, other criminal offences or to ensure network and information security. If we would like to share your data with anyone not covered in this privacy notice (such as sharing testimonials with potential customers), we will only do this where we have a legitimate reason to do so and where required will ask for your specific consent to do so.
Your Data Rights
All individuals have rights regarding their personal data. You have the right to know what information we hold about you, what we are using it for, who we are sharing it with, how long we are keeping it, and on what basis we are processing the data. While we always prefer to process data based on your explicit consent, as a manufacturer and supplier delivering products, we also have a legitimate interest in processing your data to deliver the product and services you require from us. There are also times when we have to process your information because we are required to by law. If you would like to see the records we hold on file for you, please contact us using the details on the contact page of our website. All requests must be made in writing and will be dealt with within 30 days.
If you believe we are holding incorrect information, you can ask us to correct it. You can also ask us to remove your information from our records. As long as there is no legal requirement for us to keep them we will remove your details. This will mean that we won’t be able to contact you with regards to outstanding invoices or ongoing support for our products in the future. You have the right to object to your data being processed on the basis of legitimate interests, direct marketing, and processing for statistical purposes. We will stop processing your information immediately unless there are legal reasons for us not to do so.
Security and Confidentiality
We implement and maintain appropriate security measures to help protect your personal data and guard against access by unauthorised persons. Information storage is on secure computers in a secure environment, or in secure, locked storage in the case of hard copy information. The information is encrypted wherever possible and we undergo periodic reviews of our security policies and procedures to ensure that our systems are secure and protected. However the transmission of information via the internet is not completely secure so we cannot guarantee the security of your information when it is transmitted to our website or from third party websites.
We acknowledge that the information you provide may be confidential. We do not sell, rent, distribute or otherwise make personal data commercially available to any third party, but we may share information with our logistics partners, service providers and for the purposes set out in this privacy notice. We will keep your information confidential and protect it in accordance with our privacy notice and all applicable laws.
To make this site simpler, small data files are placed on your computer. These are known as cookies and nearly all websites need these nowadays to function correctly. They improve things by remembering settings, so you don’t have to keep re-entering them whenever you visit a new page. Cookies also measure how you use the website so we can ensure it meets your needs. A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. Session cookies will be deleted from your computer when you close your browser.
We use Google Analytics to analyse the use of our website. We will never use this statistical tool (or allow any third party) to track or to collect any personally identifiable information. Google will not associate your IP address with any other data held by Google. Neither we, nor Google will link or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any personally identifiable information from any source.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking Tools, Internet Options, Privacy and selecting Block all cookies using the sliding selector. Blocking all cookies will however have a negative impact on the usability of this website and you will not be able to use our shopping basket to order, which functions using a session cookie.